We exist to make damn sure no veteran faces darkness alone. This is an anonymous, no-reprisal lifeline where every call gets answered by someone who's been there.
When you reach out to Charles Michael, we use a proven three-question protocol to ensure you get the right level of support immediately.
Our crisis intervention specialists are trained to assess your situation quickly and efficiently, ensuring you receive the most appropriate level of care.
If you answer YES, we immediately route you to 911 for emergency response.
If you answer YES, we connect you with trained specialists from partner organizations.
If you answer YES, we connect you with one of our trained volunteers for support.
Each question is designed to quickly assess your needs and route you to the most appropriate level of care.
This first question is critical for identifying life-threatening situations. If you're experiencing any of the following, answer YES:
What happens next: We immediately connect you to 911 emergency services. Stay on the line if possible, and emergency responders will be dispatched to your location.
This question helps identify if you need professional mental health support. Answer YES if you're experiencing:
What happens next: We connect you with mental health professionals who specialize in veteran care, including therapists, psychiatrists, and specialized treatment programs.
This question opens the door to immediate emotional support and connection. Answer YES if you:
What happens next: We connect you with a trained volunteer who will listen, provide emotional support, and help you access ongoing resources and programs.
Understanding the process can help you feel more comfortable reaching out for help.
Our crisis intervention team is available 24/7 to guide you through this process. Don't wait - help is just a call away.
Emergency? Call 911 immediately